Business Manager for Client Relations

Bookkeeping and Transactional Responsibilities:

• Manage, maintain, and oversee all aspects of Ski Club Pro (SCP).  SCP is the third-party platform used by SVSEF to register athletes for teams, camps, and trips.
• Manage all transactions related to receipt of earned and contributed revenue funds, reconcile Ski Club Pro with QuickBooks, and assist development team with reconciliation.
• Manage customer payment plans and accounts receivable.
• Generate sales receipts for all transactions related to earned and contributed revenue.
• Invoice customers in QuickBooks for all transactions generated through Ski Club Pro.
• Employee team credit card disbursement, account management, reporting, coding, and reconciliation.
• Coordinate best practice funds transaction systems for customer registration, donor fund-raising, online merch sales, and hosted events.
• Work with Ski Club Pro staff to improve functionality and ease of reporting.

General Responsibilities:

• Display a team player attitude while assisting with general office duties, answering phones, greeting walk in clients, and supporting the coaching staff.
• Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Department.
• Respond to customer inquiries and problem-solve in a professional and effective manner.
• Support development, marketing, and communications efforts by offering creative input, strategic ideas, data analysis, and reporting as needed.
• Assist with additional tasks and projects as requested.
• Performing all job responsibilities to the highest professional standard, while exhibiting exemplary ethical and moral values in support of SVSEF’s core values.

• Accept and adhere to each of the policies, rules, and requirements as outlined in the SVSEF Staff Handbook.

Knowledge, Skills, and Abilities:

• Ability to manage multiple projects with time critical deadlines. Ability to work both individually and as a team, make decisions, and solve problems independently.
• Display excellent verbal and written communication as well as strong interpersonal and relationship-building skills to effectively work with a variety of people and personalities.
• Proficiency in Microsoft Office, QuickBooks, and possess the ability to learn additional software & vendor platforms.

Physical Requirements:

• Requires sitting at a computer for extended periods. Attend SVSEF fundraising events, social events, and other functions as requested.